Security and Privacy Policy

Austen Brothers is committed to protecting the privacy of its users. This statement outlines our privacy and data protection policy.

Collection and Use of User Details

Personal details of users of Austen Brothers, such as name and address and email address, will be collected and processed upon registration to our website. The personal information collected on our site is collected and stored in Australia.

This information is collected for the following purposes:

User information is retained for in-house research to:

All results of such research and analysis will be collated as aggregated information and will not reveal any personal facts about individual customers.

For certain services, such as purchases, we may request credit card or other payment information which we process in encrypted form on secure servers.

Austen Brothers will maintain appropriate measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered within the Austen Brothers server environment.

Information sharing

We do not rent or sell your personal information to other companies or individuals. We only provide such information to trusted suppliers for the sole purpose of processing personal information on our behalf, for example our catalogue mailing company. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personal information to employees who need to know that information in order to operate, develop or improve our services.

Updating your information

We provide mechanisms for updating and correcting your personal information.

Transfer of Personal Data Overseas

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Austen Brothers website and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Changes to this Policy

Please note this Security and Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.

For further information regarding privacy issues please write to:

Austen Brothers - Privacy Department
Level 1 
68A Erskine Street
Sydney NSW 2000
t: 02 9299 1333
f: 02 9299 1444